01Who we are
Artificial Intelligence Research Pty Ltd operates the NEXARA platform and is responsible for your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles and, where they apply to you, other data-protection laws such as the EU/UK GDPR.
02Information we collect
- Account details: name, email address, phone number, country, date of birth.
- Verification data: identity document images, selfie or video, address details.
- Financial data: balances, deposits, withdrawals, orders, wallet addresses and transaction history.
- Technical data: IP address, device and browser type, login times, security logs.
- Communications: messages you send to our support team.
03How we use it
- to open and operate your account and provide the Platform;
- to verify your identity and meet our legal and regulatory obligations;
- to keep your account secure, detect fraud and prevent misuse;
- to send you service messages (security alerts, transaction confirmations, verification results);
- to improve the Platform, with your consent where required.
We do not sell your personal information.
05International transfers
Some of our service providers may store or process information outside Australia. Where this happens we take reasonable steps to ensure your information is protected to a standard comparable to Australian law.
06How we protect it
We use encryption in transit, access controls, two-factor authentication and restricted storage for identity documents, which are never publicly accessible and can only be viewed by authorised staff.
07How long we keep it
We keep information for as long as your account is open and afterwards for as long as required by law, including anti-money-laundering record-keeping obligations (generally seven years), after which it is securely deleted or de-identified.
08Your rights
You may ask to access or correct your personal information, and in some cases to delete it, restrict or object to its use, or receive a copy in a portable format. Contact us using the details below. We will respond within a reasonable time, usually 30 days.
09Users in the EU and UK
Where the GDPR applies, we process your data to perform our contract with you, to comply with legal obligations, for our legitimate interests in securing the Platform, and with your consent for optional cookies. You may also complain to your local supervisory authority.
11Questions and complaints
Contact us at support@nexaratrade.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.